Frequently Asked Questions

How does renting work?

Renting with us is as easy as 1-2-3.

  1. Shop your favorites: Pick the perfect items for your event—umbrellas, blankets, shawls, and more. Last-minute? No problem. Check shipping times or reach out ... we love helping!
  2. Reserve online or get in touch: Book through our site, call us at (303) 578-8889, or send an email.
  3. Relax and enjoy: Rentals over $75 ship via UPS Ground for a flat $19.95. Returns are free! Your items arrive by 8 p.m. on your selected start date. Return via UPS or drop-off at our Denver warehouse at 1252 W Radcliff Ave. Englewood, CO 80110Get directions.

Watch How It Works short on YouTube

Is rental pricing per day?

Nope! Each rental covers your full event (up to 4 days) so you have plenty of time for setup and celebration. We ask that you return to UPS or our warehouse after the 4 days.

When should I make a reservation for rentals?

We recommend booking as early as possible! All rentals are reserved on a first-come, first-served basis.

When should I schedule my delivery?

Plan to receive your items 1–2 days before your event. For example, if your wedding is on Saturday, schedule delivery for Friday and return Monday. Still not sure? Ask us!

When will I get my order?

Your order will arrive by 8 p.m. on your selected start date. Need it sooner? Choose expedited shipping or arrange a local pickup or delivery in Denver.

Do you rent umbrellas and blankets outside of Denver?

Yes! We offer local pickup in Denver, quick delivery throughout Colorado, and shipping nationwide.

How much does shipping cost?

  • Ground shipping: $19.95 for orders of $75 +
  • Return shipping: Free for rentals
  • Need it faster? Just pick expedited shipping at checkout.

Can you ship to venues or other addresses?

Absolutely! We’ll ship to any location that accepts deliveries. Just make sure someone’s there to receive it. (We don’t require a signature, but you’ll want to keep items safe.)

Can I pick up my order?

Yes! Local pickup is available at our Denver warehouse at 1252 W Radcliff Ave. Englewood, CO 80110Get directions.

How do I return my rentals?

  1. Repack items in the original box.
  2. Use the return label(s) found in the clear sleeve on the outside of one of the boxes.
  3. Drop at a UPS Store or leave for UPS pickup at your venue. Denver folks: You can drop off your rentals at our warehouse (get directions).

Return the first business day after your event. If your event ends on a weekend or holiday, just drop it the next business day. Easy!

How long is the rental period?

We give you 4 days to cover your event. Hosting a multi-day event? Need longer? Just let us know.

What if my event ends on a Sunday or holiday?

No worries. Just return your rentals on the next business day.

What if I don’t use the items?

Since we reserve items just for your date and they're not available for other clients, we’re unable to offer refunds for unused rentals.

What if something goes missing or gets damaged?

It doesn't happen often, but sometimes guests absentmindedly wander off with rentals. If something’s missing, we charge a replacement fee (see below). If you find an item later, send it back and we’ll refund the charge. Reasonable wear on up to 10% of the items is covered.

  • Fleece Blanket: $8
  • Picnic Blanket: $6
  • Faux Fur Blanket: $35
  • Shawl: $7
  • Small Umbrella: $8
  • Large Umbrella: $12
  • Turkish Towel: $32

Can I make changes to my order?

Yes. Just reach out.

Can I cancel my order?

Cancellations are subject to these terms:

  • Cancel 14+ days before your event = 100% refund
  • Cancel fewer than 14 days = credit

Where can I find my order number?

First, we can look up your order with your name so no need to sort through your email, but your order number should be on your confirmation email. If you created an account, you can also log in to view your order.

Can I personalize items?

Yes! Personalization (names, initials, logos) may be available for purchased items. Get a quote.

Do you work with event professionals?

We love working with  planners and other event pros! Join our referral program and let’s team up.

I don’t even know where to start. Help?

That’s what we’re here for. Chat with a comfort specialist to help you plan for weather, comfort, and peace of mind. You’ve got this, and we’ve got you. Get in touch.