How does renting work?
Renting is as easy as 1, 2, 3:
- Shop! Pick the perfect products for your event. Even if it's last minute, don’t hesitate to reach out! We can often fulfill last-minute orders and help you stand up to Mother Nature. If you’re stumped and need some help figuring out a solution, contact us. We’re here to help!
- Book online or by contacting our super-friendly team at (877) 747-4466 or by e-mail. We’ll reserve the items just for you!
- Rest easy. Rental orders ship via UPS Ground for our flat rate of $9.95! Your items will arrive by 8 pm the day you selected. To return the items, just pop them back in the box and drop them at UPS! For our Colorado clients, warehouse pick-up is also available in Denver.
When should I make a reservation?
It’s best to select your receive date a day or two before your event. If you’re having a wedding on Saturday, you’ll want to receive your items on Friday so that you can drop them back off at UPS on Monday. Still confused? Contact us and we’ll help you figure out the best reservation date range!
When will I get my order?
You’ll receive your order by 8 pm on the start day you chose for your four-day rental period. If you need it faster, please select expedited shipping or contact us about your options, including warehouse pick-up or delivery for Denver locals.
How much does shipping cost?
UPS ground shipping is always $9.95 to you, with free return shipping on rentals. If you need your items faster, simply select expedited shipping at checkout.
What if I need my stuff faster?
That’s why UPS made expedited shipping. Select faster shipping or contact us and we’ll make sure you get squared away.
Can you deliver to a place other than my home?
Definitely. We often ship rental or purchase items to event venues. Just be sure that you get the shipping name and address for your venue!
I live in your area, can I just pick my stuff up?
Yes! Come see where our blankets and umbrellas live and meet our awesome warehouse staff. We’re located at 5310 Tennyson Ave. in Denver, just off of I-70 and Sheridan Blvd.
How soon do I have to return my rentals?
Rental orders are for a period of four days, so you’ll need to make sure you drop your boxes off at UPS by noon on the fourth day.
What if my rental ends on a Sunday or holiday?
If UPS is closed for Sunday or a holiday and there’s no open dropoff near you, just be sure to get your items to with UPS on the next business day.
How do I return my rentals?
We make returning your rental items easy with free return shipping! Simply re-pack the items in the box they arrived in, place the return shipping label in the plastic envelope on the outside and drop it off at your nearest UPS pick-up or store.
If I book and don't use the products, can I get my money back?
While we’re thrilled that your event wasn’t hampered by Mother Nature, we’ve reserved those products for your event, which means that we can’t save someone else’s event with those products. So, unfortunately, we cannot offer refunds for unused rental products.
What if my guests walk away with my rentals?
We get it, sometimes guests like that cozy blanket so much, they don’t think you’ll miss it! That’s why we attach a label to each of our rental products that reminds guests to return them. However, for any products not returned, we do charge a loss fee (see chart below), for which you’ll be invoiced after your order is returned. If you are able to track down the items, great! We can refund the loss fee when they return to their home at our warehouse.
|Faux Fur Blankets
|2-Person Medium Umbrellas
|2-Person Large Umbrellas
What if my rental gets damaged?
All rentals are covered for reasonable physical damage to up to 10% of the rented items. This is not liability insurance. For the fine print, please see our rental terms and conditions.
What if there aren't enough products available for my rental?
If we can't fulfill your entire order in a certain color, we're more than happy to mix and match for you, making sure that your guests always look classy and feel comfortable. Contact us and we'll put together a personalized collection based on your input!
How can I make changes to my order?
Contact us directly if you need to make a change to your order. We’ll check our inventory; if we don’t have more of what you need, we guarantee we’ll have another creative solution!
How do I cancel my order?
If you need to cancel a rental order within 14 days of your event, we can refund 50% of your order amount; any orders cancelled after 14 days are not eligible for refunds. If Mother Nature is jerking you around, you can always rent a different item instead of cancelling!
Where can I find my order number?
Your order number will be in the email that you receive at checkout. If you create an account, you can always log in to see your order status and past orders. Plus, you’ll receive fun offers from us!
Can I get my product personalized?
Certain purchased items can absolutely be personalized. Add a logo, initials, or your name and date. Contact us for a price quote!
Do you partner with other vendors?
Of course! Contact us today to find out about our membership program.
I don't even know where to start, can I talk to an event stylist?
We’re always here to help and love to come up with creative ideas to make sure you and your guests stay comfortable at your event. Just reach out and ask!