Frequently Asked Questions

How does renting work?

Renting with us is easy:

  1. Shop your favorites
    Choose the items you need for your event—umbrellas, blankets, shawls, and more. Last-minute? No problem. Check shipping times or contact us. We’re always happy to help.
  2. Reserve online or get in touch
    Book directly through our site, call us at (303) 578-8889, or send us an email.
  3. Relax and enjoy
    Most orders ship via UPS Ground for $19.95, and returns are free. Your items arrive by 8 p.m. on your selected start date. After your event, return them using the prepaid UPS label or drop them off at our Denver warehouse at 1252 W Radcliff Ave., Englewood, CO 80110.

Is rental pricing per day?

Nope! Each rental covers your full event (up to 4 days) so you have plenty of time for setup and celebration. We ask that you return to UPS or our warehouse the first business day after your event.

When should I make a reservation for rentals?

We recommend booking as early as possible! All rentals are reserved on a first-come, first-served basis.

When will my order arrive?

Most orders arrive 1–2 days before your event. For example, if your wedding is on Saturday, plan for delivery on Friday. If you're having it shipped, it will arrive by 8 p.m. on your selected in-hand date. Need it sooner? Choose expedited shipping or arrange a local pickup or delivery in Denver. 

Need help planning? Ask us!

Do you rent umbrellas and blankets outside of Denver?

Yes! We offer local pickup in Denver, quick delivery throughout Colorado, and shipping nationwide.

How much is shipping?

We ship all orders via UPS Ground, with expedited UPS options available at checkout if you need faster delivery. Ground shipping is based on your order total:

Ground Shipping Rates

Order Value Ground Shipping
Under $200 $39.95
$200–$299.99 $29.95
$300+ $19.95

For rental orders, a prepaid UPS return label is included, so returning your items after the event is simple.

Most UPS Ground shipments arrive within 1–5 business days, depending on your location.

You can view estimated shipping times here: UPS Ground Transit Map.

If you're unsure which shipping option will work best for your timeline, contact us and we’ll be happy to help.

How much is delivery?

Delivery prices are:

  • Denver Metro (~ 15 miles from warehouse): $75
  • 15 to 100 miles from warehouse: $200
  • Other: custom quote

Can you ship to venues or other addresses?

Absolutely! We’ll ship to any location that accepts deliveries. Just make sure someone’s there to receive it. (We don’t require a signature, but you’ll want to keep items safe.)

Can I pick up my order?

Yes! Local pickup is available at our Denver warehouse at 1252 W Radcliff Ave. Englewood, CO 80110. Get directions.

How do I return my rentals?

  1. Repack items in the original box.
  2. Use the return label(s) found in the clear sleeve on the outside of one of the boxes.
  3. Drop at a UPS Store or leave for UPS pickup at your venue. Denver folks: You can drop off your rentals at our warehouse (get directions).

Return the first business day after your event. If your event ends on a weekend or holiday, just drop it the next business day. Easy!

How long is the rental period?

We give you 4 days to cover your event. Hosting a multi-day event? Need longer? Just let us know.

What if my event ends on a Sunday or holiday?

No worries. Just return your rentals on the next business day.

What if I don’t use the items?

Since we reserve items just for your date and they're not available for other clients, we’re unable to offer refunds for unused rentals.

What if something goes missing or gets damaged?

It doesn't happen often, but sometimes guests absentmindedly wander off with rentals. If something’s missing, we charge a replacement fee (see below). If you find an item later, send it back and we’ll refund the charge. Reasonable wear on up to 10% of the items is covered.

  • Fleece Blanket: $8
  • Picnic Blanket: $6
  • Faux Fur Blanket: $35
  • Shawl: $7
  • Small Umbrella: $8
  • Large Umbrella: $12
  • Turkish Towel: $32

Can I make changes to my order?

Yes. Just reach out.

Can I cancel my order?

  • Cancellations made 14 or more days before your rental start date will receive a full refund.
  • Cancellations made fewer than 14 days before your rental start date are eligible for a store credit, valid for a future rental or purchase.

This policy allows us to reserve inventory and plan logistics while still offering flexibility when plans change.

Where can I find my order number?

First, we can look up your order with your name so no need to sort through your email, but your order number should be on your confirmation email. If you created an account, you can also log in to view your order.

Can I personalize items?

Yes! Personalization (names, initials, logos) may be available for purchased items. Get a quote.

Do you work with event professionals?

We love working with  planners and other event pros! Join our referral program and let’s team up.

I don’t even know where to start. Help?

That’s what we’re here for. Chat with a comfort specialist to help you plan for weather, comfort, and peace of mind. You’ve got this, and we’ve got you. Contact us.

Have an event in mind?

We’re happy to help you plan for weather, comfort, and guest experience. Reach out to confirm availability and quantities for your event.

Contact Us