Frequently Asked Questions
We make renting easy, rain or shine. Here you’ll find quick answers about rentals, shipping, and returns so you can plan confidently and celebrate comfortably.
As always, feel free to contact us for more help.
🌤️ How Rentals Work
How does renting work?
Renting with us is as easy as 1-2-3.
- Shop your favorites: Pick the perfect items for your event—umbrellas, blankets, shawls, and more. Last-minute? No problem. Check shipping times or reach out ... we love helping!
- Reserve online or get in touch: Book through our site, call us at (303) 578-8889, or send an email.
- Relax and enjoy: Rentals over $75 ship via UPS Ground for a flat $19.95. Returns are free! Your items arrive by 8 p.m. on your selected start date. Return via UPS or drop-off at our Denver warehouse at 1252 W Radcliff Ave. Englewood, CO 80110. Get directions.
Watch our How It Works short on YouTube.
Is rental pricing per day?
Nope! Your rental covers the entire event (up to 4 days), giving you plenty of time for setup and celebration. Just return items to UPS or our warehouse after your 4 days.
How long is the rental period?
Our standard rental period is 4 days... plenty of time to cover your event. Hosting a multi-day celebration or need extra time? Just let us know!
When should I reserve my rentals?
We recommend booking early since rentals are first-come, first-served. However, if you’re flexible on color or style, we can often accommodate same-week (or even same-day) orders.
Can I make changes to my order?
Yes. Just reach out! We’re happy to adjust your order if inventory allows.
Can I cancel my order?
Refunds will be issued within these windows:
Cancellations:
- Cancel 14+ days before your event = 50% refund
- Cancel fewer than 14 days = credit
📦 Delivery & Returns
When will I get my order?
Your order will arrive by 8 p.m. on your selected start date. Need it sooner? Choose expedited shipping or arrange a local pickup in Denver.
How much does shipping cost?
- Ground shipping: $19.95 for orders of over $75
- Return shipping: Free for rentals
Need it faster? Just select expedited shipping at checkout.
Can you ship to venues or other addresses?
Absolutely! We ship to any location that accepts deliveries (no PO boxes). Just make sure someone’s available to receive the package. (No signature required, but you’ll want to keep your items safe.)
Do you rent outside of Denver?
Yes! We ship nationwide and can sometimes ship internationally. Contact us if you have questions.
Can I pick up my order?
Yes! Local pickup is available at our Denver warehouse at 📍 1252 W Radcliff Ave. Englewood, CO 80110.
How do I return my rentals?
Repack items in the original box. Use the prepaid return label found in the clear sleeve on one of the boxes, then drop off at any UPS Store or leave for pickup at your venue.
Denver folks: You’re welcome to return rentals directly to our warehouse (get directions).
Please return the first business day after your event. If it ends on a weekend or holiday, drop it off the next business day. Easy!
What if my event ends on a Sunday or holiday?
No worries. Just return your rentals on the next business day.
☔ Damages, Missing Items, & Replacements
What if something goes missing or gets damaged?
It doesn’t happen often, but occasionally a guest may wander off with a rental. If something’s missing, we’ll charge a replacement fee (listed below). If you find the item later, just send it back and we’ll refund the charge.
Normal wear on up to 10% of your order is covered...no worries there!
Replacement Fees
- Fleece Blanket: $8
- Picnic Blanket: $6
- Faux Fur Blanket: $35
- Shawl: $7
- Small Umbrella: $8
- Large Umbrella: $12
What if I don’t use the items?
Since items are reserved specifically for your date, we’re unable to offer refunds for unused rentals...even if Mother Nature cooperates.
💬 Orders, Personalization, & Partnerships
Where can I find my order number?
No need to dig through emails. We can look up your order by name. But if you’d like to find it yourself, your order number is in your confirmation email. You can also log in to your account to view it anytime.
Can I personalize items?
Yes! Personalization (names, initials, logos) is available for some purchased items. Çontact us for details.
Do you work with event professionals?
We love working with planners and other event pros! Check out our referral program or contact us to chat.
I don’t even know where to start. Help!
That’s what we’re here for. We can help you plan for weather, comfort, and peace of mind. You’ve got this, and we’ve got you. Get in touch.