Frequently Asked Questions

How does renting work?

Renting with us is easy:

  1. Shop your favorites
    Choose the items you need for your event—umbrellas, blankets, shawls, and more. Last-minute? No problem. Check shipping times or contact us. We’re always happy to help.
  2. Reserve online or get in touch
    Book directly through our site, call us at (303) 578-8889, or send us an email.
  3. Relax and enjoy
    Most orders ship via UPS Ground for $19.95, and returns are free. Your items arrive by 8 p.m. on your selected start date. After your event, return them using the prepaid UPS label or drop them off at our Denver warehouse at 1252 W Radcliff Ave., Englewood, CO 80110.

Is rental pricing per day?

Nope! Each rental covers your full event (up to 4 days) so you have plenty of time for setup and celebration. We ask that you return to UPS or our warehouse the first business day after your event.

When should I make a reservation for rentals?

We recommend booking as early as possible! All rentals are reserved on a first-come, first-served basis.

When will my order arrive?

Most orders arrive 1–2 days before your event. For example, if your wedding is on Saturday, plan for delivery on Friday. If you're having it shipped, it will arrive by 8 p.m. on your selected in-hand date. Need it sooner? Choose expedited shipping or arrange a local pickup or delivery in Denver. 

Need help planning? Ask us!

Do you rent umbrellas and blankets outside of Denver?

Yes! We offer local pickup in Denver, quick delivery throughout Colorado, and shipping nationwide.

How much is shipping?

We ship all orders via UPS Ground, with expedited UPS options available at checkout if you need faster delivery. Ground shipping is based on your order total:

Ground Shipping Rates

Order Value Ground Shipping
Under $200 $39.95
$200–$299.99 $29.95
$300+ $19.95

For rental orders, a prepaid UPS return label is included, so returning your items after the event is simple.

Most UPS Ground shipments arrive within 1–5 business days, depending on your location.

You can view estimated shipping times here: UPS Ground Transit Map.

If you're unsure which shipping option will work best for your timeline, contact us and we’ll be happy to help.

How much is delivery?

Delivery prices are:

  • Denver Metro (~ 15 miles from warehouse): $75
  • 15 to 100 miles from warehouse: $200
  • Other: custom quote

Can you ship to venues or other addresses?

Absolutely! We’ll ship to any location that accepts deliveries. Just make sure someone’s there to receive it. (We don’t require a signature, but you’ll want to keep items safe.)

Can I pick up my order?

Yes! Local pickup is available at our Denver warehouse at 1252 W Radcliff Ave. Englewood, CO 80110. Get directions.

How do I return my rentals?

  1. Repack items in the original box.
  2. Use the return label(s) found in the clear sleeve on the outside of one of the boxes.
  3. Drop at a UPS Store or leave for UPS pickup at your venue. Denver folks: You can drop off your rentals at our warehouse (get directions).

Return the first business day after your event. If your event ends on a weekend or holiday, just drop it the next business day. Easy!

How long is the rental period?

We give you 4 days to cover your event. Hosting a multi-day event? Need longer? Just let us know.

What if my event ends on a Sunday or holiday?

No worries. Just return your rentals on the next business day.

What if I don’t use the items?

Since we reserve items just for your date and they're not available for other clients, we’re unable to offer refunds for unused rentals.

What if something goes missing or gets damaged?

It doesn't happen often, but sometimes guests absentmindedly wander off with rentals. If something’s missing, we charge a replacement fee (see below). If you find an item later, send it back and we’ll refund the charge. Reasonable wear on up to 10% of the items is covered.

  • Fleece Blanket: $8
  • Picnic Blanket: $6
  • Faux Fur Blanket: $35
  • Shawl: $7
  • Small Umbrella: $8
  • Large Umbrella: $12
  • Turkish Towel: $32

Can I make changes to my order?

Yes. Just reach out.

Can I cancel my order?

  • Cancellations made 14 or more days before your rental start date will receive a full refund.
  • Cancellations made fewer than 14 days before your rental start date are eligible for a store credit, valid for a future rental or purchase.

This policy allows us to reserve inventory and plan logistics while still offering flexibility when plans change.

Where can I find my order number?

First, we can look up your order with your name so no need to sort through your email, but your order number should be on your confirmation email. If you created an account, you can also log in to view your order.

Can I personalize items?

Yes! Personalization (names, initials, logos) may be available for purchased items. Get a quote.

Do you work with event professionals?

We love working with  planners and other event pros! Join our referral program and let’s team up.

I don’t even know where to start. Help?

That’s what we’re here for. Chat with a comfort specialist to help you plan for weather, comfort, and peace of mind. You’ve got this, and we’ve got you. Contact us.

Frequently Asked Questions

We make renting easy, rain or shine. Here you’ll find quick answers about rentals, shipping, and returns so you can plan confidently and celebrate comfortably.
As always, feel free to contact us for more help.

🌤️ How Rentals Work

How does renting work?

Renting with us is as easy as 1-2-3.

  1. Shop your favorites: Pick the perfect items for your event—umbrellas, blankets, shawls, and more. Last-minute? No problem. Check shipping times or reach out ... we love helping!
  2. Reserve online or get in touch: Book through our site, call us at (303) 578-8889, or send an email.
  3. Relax and enjoy: Rentals over $75 ship via UPS Ground for a flat $19.95. Returns are free! Your items arrive by 8 p.m. on your selected start date. Return via UPS or drop-off at our Denver warehouse at 1252 W Radcliff Ave. Englewood, CO 80110. Get directions.

Watch our How It Works short on YouTube.

Is rental pricing per day?

Nope! Your rental covers the entire event (up to 4 days), giving you plenty of time for setup and celebration. Just return items to UPS or our warehouse after your 4 days.

How long is the rental period?

Our standard rental period is 4 days... plenty of time to cover your event. Hosting a multi-day celebration or need extra time? Just let us know!

When should I reserve my rentals?

We recommend booking early since rentals are first-come, first-served. However, if you’re flexible on color or style, we can often accommodate same-week (or even same-day) orders.

Can I make changes to my order?

Yes. Just reach out! We’re happy to adjust your order if inventory allows.

Can I cancel my order?

Refunds will be issued within these windows:
Cancellations:

  • Cancel 14+ days before your event = 50% refund
  • Cancel fewer than 14 days = credit

📦 Delivery & Returns

When should I schedule my delivery?

Schedule delivery 1–2 days before your event. For example, if your wedding is Saturday, have items arrive Friday and return them Monday. Not sure what’s best? Just ask.We're happy to help! !

When will I get my order?

Your order will arrive by 8 p.m. on your selected start date. Need it sooner? Choose expedited shipping or arrange a local pickup in Denver.

How much does shipping cost?

  • Ground shipping: $19.95 for orders of over $75
  • Return shipping: Free for rentals

Need it faster? Just select expedited shipping at checkout.

Can you ship to venues or other addresses?

Absolutely! We ship to any location that accepts deliveries (no PO boxes). Just make sure someone’s available to receive the package. (No signature required, but you’ll want to keep your items safe.)

Do you rent rent outside of Denver?

Yes! We offer local pickup in Denver, quick delivery throughout the Denver metro area, and shipping nationwide.

Can I pick up my order?

Yes! Local pickup is available at our Denver warehouse at 📍 1252 W Radcliff Ave. Englewood, CO 80110.

How do I return my rentals?

Repack items in the original box. Use the prepaid return label found in the clear sleeve on one of the boxes, then drop off at any UPS Store or leave for pickup at your venue.

Denver folks: You’re welcome to return rentals directly to our warehouse (get directions).

Please return the first business day after your event. If it ends on a weekend or holiday, drop it off the next business day. Easy!

What if my event ends on a Sunday or holiday?

No worries. Just return your rentals on the next business day.

☔ Damages, Missing Items, & Replacements

What if something goes missing or gets damaged?

It doesn’t happen often, but occasionally a guest may wander off with a rental. If something’s missing, we’ll charge a replacement fee (listed below). If you find the item later, just send it back and we’ll refund the charge.

Normal wear on up to 10% of your order is covered...no worries there!

Replacement Fees

  • Fleece Blanket: $8
  • Picnic Blanket: $6
  • Faux Fur Blanket: $35
  • Shawl: $7
  • Small Umbrella: $8
  • Large Umbrella: $12

What if I don’t use the items?

Since items are reserved specifically for your date, we’re unable to offer refunds for unused rentals...even if Mother Nature cooperates.

💬 Orders, Personalization, & Partnerships

Where can I find my order number?

No need to dig through emails. We can look up your order by name. But if you’d like to find it yourself, your order number is in your confirmation email. You can also log in to your account to view it anytime.

Can I personalize items?

Yes! Personalization (names, initials, logos) is available for some purchased items. Çontact us for details.

Do you work with event professionals?

We love working with planners and other event pros! Check out our referral program or contact us to chat.

I don’t even know where to start. Help!

That’s what we’re here for. We can help you plan for weather, comfort, and peace of mind. You’ve got this, and we’ve got you. Get in touch.