Frequently Asked Questions

Renting is as easy as 1, 2, 3:

1. Shop! Pick the perfect products for your event. Even if it's last minute, don’t hesitate to reach out! We can often fulfill last-minute orders and help you stand up to Mother Nature. Wondering if you have enough time to ship? View ship times. If you’re stumped and need some help figuring out a solution, contact us. We’re here to help!
2. Book online or by contacting our super-friendly team at (877) 747-4466 or by e-mail. We’ll reserve the items just for you!
3. Rest easy. Rental orders ship via UPS Ground for our flat rate of $19.95, with free returns! Your items will arrive by 8 p.m. the day you selected (as long as UPS doesn't experience hiccups). To return, just pop rentals back in the box and drop them at a UPS Store (or leave it for the driver if your venue has daily pick-up)! For our Colorado clients, warehouse pick-up is also available in Denver. Get directions to our warehouse.

It’s best to reserve rentals as soon as possible. We reserve on a first-come, first-served basis. 

When should I schedule my delivery/in-hand for?

It's best to schedule receipt of your items a day or two before your event. If you’re having a wedding on Saturday, you’ll want to schedule to receive your items on Friday and drop them back off at UPS on Monday. Still confused? Contact us and we’ll help you figure out the best reservation date range!

You’ll receive your order by 8 p.m. on the start day you chose for your four-day rental period. View Ground transit days, keeping in mind that UPS considers the transit time to start with the day after they take possession (if a package is shipped on Wednesday and is expected to be delivered in two days, it will be delivered on Friday). If you need it quickly, please select an expedited shipping option upon check-out or contact us about warehouse pick-up or delivery if you're near Denver.

UPS Ground shipping is $19.95 to you, with free return shipping on rentals. If you need your items faster, simply select expedited shipping at checkout.

That’s why UPS made expedited shipping. Select faster shipping or contact us and we’ll make sure you get squared away.

Definitely. We can ship items to event venues - or anywhere that will accept them. Just be sure that you get the accurate name and address and ask that someone can receive your items for you. We don't require signature, but it's always good to know they won't be sitting out for long.

Yes! We would love to see you in person. See our warehouse address.

We typically request that rentals are returned the first business day after your event. You can drop at the UPS Store or our warehouse by noon on that day.

UPS and our warehouse are closed on Sundays and holidays. In this case, drop off to a UPS Store or our warehouse on the next business day - and just let us know, please.

Returning your rental items is easy with free return shipping! Simply re-pack the items in the box they arrived in. Look for the "Packing Slip & Return Instructions" envelope on the outside of one of the boxes. In it, you'll find the return shipping label. Place the label over the original shipping label. Drop the box(es) off at your nearest UPS Store or leave at your venue if they have daily UPS pick-up. You can also drop it off at our warehouse.

While we’re thrilled that your event wasn’t hampered by Mother Nature, we’ve reserved those products for your event, which means that we couldn't save someone else’s event with those products. So, unfortunately, we cannot offer refunds for unused rental products.

We get it, sometimes guests like that cozy blanket so much that they don’t think you’ll miss it! That’s why we label our rental products so guests know they're rentals. For any products not returned, we do charge a loss fee (see chart below), for which you’ll be invoiced after your order is returned. If you are able to track down the items, great! We can refund the loss fee when they return to their home at our warehouse (within a reasonable time).

All rentals are covered for reasonable physical damage to up to 10% of the rented items. This is not liability insurance. For the fine print, please see our rental terms and conditions.

If we can't fulfill your entire order in a certain color. or item, we're more than happy to mix and match for you. Regardless, we'll make sure your guests stay comfy and look classy. Contact us and we'll suggest a personalized collection based on your input.

Contact us if you need to change your order. We’ll check our inventory; if we can't accommodate, we guarantee we’ll have another creative solution!

If you need to cancel a rental order within 14 days of your event, we can refund 50% of your order amount; any orders cancelled after 14 days are not eligible for refunds. If Mother Nature is jerking you around, we suggest you rent a different item instead of cancelling. If you're not sure you'll need the items, we suggest that you contact us to generate a draft quote in the meantime.

Your order number will be in the email that you receive at checkout. If you create an account, you can always log in to see your order status and past orders. Plus, you’ll receive fun offers from us!

Certain purchased items can absolutely be personalized. Add a logo, initials, or your name and date. Contact us for a quote!

Of course! Learn more about our referral program.

We’re always here to help and love to come up with creative ideas to make sure you and your guests stay comfortable at your event. Just reach out and ask!